We make every effort to ensure that you are completely satisfied with the service that we provide to you. Please see below, a list of our most common questions however if you would rather speak to someone, please call our customer helpline number 0800 052 3929
How do I make a purchase?
Purchasing is easy. Just select the relevant item you want to buy and follow the process. All credit card payments are taken at a secure server.
How soon can I get my order?
Most orders are dispatched within 2-3 working days, however they may take longer if there is a need for technical alteration.
Is my personal information kept private?
Yes. Rest assured that your personal details will not be used for any other purpose and will not be given to any third parties.
How can I expect to receive the goods?
You will receive the goods by Post or Courier dependent on size and weight
What are the Delivery Charges?
- Orders up to £500 - £9.99
- Orders up to £2000 - £14.99
- Orders over £2000 - £19.99
Note all prices are to Mainland UK and ex-vat For International carriage charges please contact Customer Services on +44 (0)121 766 7661 before you place your order
How will I be invoiced?
Your card will be charged as soon as your order has been taken and your receipt will be sent out to you with the goods.
Returns / Cancellations Policy? To assist in the return of goods, it is essential to keep hold of boxes and packaging for as long as possible. If you are not totally satisfied with your purchase, you have the right to return it within 7 working days from date of delivery for credit or refund of the purchase price. You must inform us of your reasons for returning goods in writing within 7 days, for full details of how to return your purchase please call 0800-052-5239. It is the customer’s responsibility to take reasonable care of the goods. You will be wholly responsible for the cost of return delivery and take responsible care and precautions when returning products to us to ensure the safe return of the goods. On receipt of the goods into our warehouse, the goods will be inspected by our warehouse/logistics department, after inspection if it is apparent that reasonable care of the equipment has not been taken, we reserve the right to levy a surcharge from the amount of the refund agreed. In the event of any accessories or instructions are missing, the company reserves the right to charge for replacement of these items.
No goods will be accepted for return without a signed returns authorisation document.
How do I contact Customer Services?
You can contact Customer Services on 0800 052 3929
How do I know which type of radio I need?
If you are not sure which product best meets your requirements, please call 0800 052 3929.